How can I modify or cancel my flight booking with Avianca Group? – Zendesk

Introduction

At Avianca Group International Limited, we understand that travel plans can change. This guide provides clear steps to help you modify or cancel your flight bookings easily and with confidence. Follow these instructions to manage your reservation according to our policies and ensure a smooth experience.

Ways to Modify or Cancel Your Booking

You can modify or cancel your Avianca flight booking using several convenient methods. Choose the option that best suits your needs:

Online Management: Visit the Avianca website and navigate to the "Manage Your Booking" section. Enter your booking reference and last name to access your reservation. From there, you can make changes or request cancellation according to your fare conditions.
Mobile App: Use the Avianca mobile app to view your booking and make modifications or cancellations directly from your smartphone or tablet.
Customer Service: Contact Avianca's customer support team via phone or live chat. This is especially recommended if your booking involves special requests, complex itineraries, or if you need personalized assistance.

Understanding Cancellation Policies

Before making any changes to your booking, it is important to review the fare rules and cancellation policies associated with your ticket. These policies detail any applicable fees, refund eligibility, and timelines for modifications or cancellations. Familiarizing yourself with these terms helps avoid unexpected charges.

Step-by-Step Guide to Manage Your Booking Online

Go to the official Avianca website at https://www.avianca.com/en/manage-booking/.
Enter your booking reference and last name in the "Manage Your Booking" section to access your reservation.
Select the option to modify or cancel your booking according to your needs.
Follow the on-screen instructions to complete your changes or cancellation.
Review any fees or refunds that apply before confirming your action.

Need Further Assistance? Contact Avianca Support

If you encounter any issues or have questions about modifying or canceling your booking, Avianca's customer service team is ready to help. Contact us via phone or live chat for personalized support and guidance.

Additional Resources

For more detailed information and step-by-step guidance, please visit the official Avianca booking management page:

https://www.avianca.com/en/manage-booking/

Conclusion

Managing your flight booking with Avianca is designed to be straightforward and customer-centric. Whether online, through the mobile app, or with direct support, you can efficiently modify or cancel your reservation according to your travel needs and fare conditions. We encourage you to review cancellation policies thoroughly and reach out if you need assistance to ensure your travel experience remains smooth and hassle-free.