What are the baggage allowance policies and fees for Avianca Group flights? – Zendesk

Introduction

This article provides detailed information about the baggage allowance policies and associated fees for passengers flying with Avianca Group International Limited. Understanding these guidelines will help you prepare your luggage according to your route, class of service, and ticket type, minimizing surprises at check-in and ensuring a smooth travel experience.

Carry-On Baggage Allowance

Passengers are typically allowed one carry-on bag plus one personal item such as a purse or laptop bag. Size and weight restrictions vary depending on your ticket and flight route. Please refer to your ticket details for specific limits to ensure compliance.

Checked Baggage Allowance

Checked baggage allowances depend on your fare type and destination. Commonly, passengers are permitted one or two checked bags, each with a maximum weight of 23 kilograms (50 pounds). Ensure you verify the baggage limits applicable to your specific itinerary in advance.

Excess Baggage Fees

If your baggage exceeds the permitted weight or number of bags, excess baggage fees will apply. These fees vary by route and can be conveniently paid online during booking or at the airport. We recommend reviewing the fee schedule early to avoid unexpected costs.

Special Baggage Policies

Special items, including sports equipment and musical instruments, may be subject to unique policies and fees. It is essential to check the specific terms and conditions for transporting special baggage before your trip to ensure proper handling and compliance.

Infants’ Baggage Allowance

Baggage allowances for infants differ from those for adult passengers. Please consult the infant baggage policy when booking to understand the permitted baggage and any associated fees.

More Information and Preparation Tips

For the most accurate and route-specific baggage policies and fee details, please visit Avianca's official baggage policy page at https://www.avianca.com/en/baggage/. Proper preparation based on this information will help ensure that your belongings travel smoothly with you.

Should you require further assistance or have specific questions, Avianca Group's customer service team is ready to support you at every step of your journey.