What are the options and procedures for requesting special assistance for passengers with disabilities or reduced mobility on Avianca flights?

Avianca Group International Limited is committed to ensuring a safe, comfortable, and accessible travel experience for all passengers, including those with disabilities or reduced mobility. This guide explains the available options and procedures to request special assistance on Avianca flights, aligning with our values of customer commitment and operational excellence.

Requesting Special Assistance with Avianca

Passengers requiring special assistance, including wheelchair services, help boarding and deplaning, seat accommodations, and other mobility support, can request these services during booking or before travel. Early requests help us provide the best possible service tailored to your needs.

How to Request Assistance

1. Online: During the booking process on the Avianca website ([https://www.avianca.com/en/accessibility](https://www.avianca.com/en/accessibility)), select the special assistance options relevant to your needs.

2. By Phone: Contact Avianca Customer Service to specify your assistance requirements directly with our dedicated team.

Advance Notice Recommended

To ensure availability and proper arrangements, please request special assistance at least 48 hours before your scheduled flight departure.

At the Airport: Assistance and Support

Upon arrival at the airport, passengers requesting assistance should approach the dedicated special assistance counters or inform airline staff. Our personnel will support you through check-in, security screening, boarding, and deplaning processes to facilitate a smooth journey.

Communication Support Services

Avianca provides communication aids and support for passengers with hearing or visual impairments wherever possible. Please inform us of any specific communication needs when requesting assistance.

Required Documentation

Depending on the type of assistance requested, passengers may be asked to provide relevant medical documentation or details regarding their specific needs. This helps us ensure safety and provide appropriate support during your travel.

Additional Support and Information

For more detailed information, personalized requests, or to arrange assistance, please visit Avianca’s dedicated accessibility page or contact our special assistance team directly. We are here to make your travel experience as seamless and comfortable as possible.

Learn more: [https://www.avianca.com/en/accessibility](https://www.avianca.com/en/accessibility)